Refund and Returns Policy

Cancellation

Once an order is placed successfully, the credit card processing fee is non-refundable.
You can submit a cancellation request before the order is shipped, and we will try our best to put the order on hold.
Once the order is shipped, it cannot be cancelled, and a refund cannot be made until you have returned the products to us.

Returns

We have a 7-day Returns Policy. If 7 days have passed since your order was delivered, we cannot offer a refund or exchange.
To be eligible for a return, the returned merchandise must be in the same condition as when you received it.
You are responsible for any shipping costs related to the return.
Please attach your receipt or proof of purchase when returning the item.

Do not send the purchase back to the manufacturer.

Partial Refunds

Partial refunds may be granted in the following situations:

a) For health, beauty, and personal care products that have been opened or used (e.g., if you purchased 20 pouches and used 6, only the 14 unused pouches are eligible for return, exchange, or refund).

b) For any item not in its original condition, damaged, or missing parts for reasons not due to our error.

c) For any item returned more than 7 days after delivery.

Returns Instructions

To return your product, you should mail it to one of the provided addresses.
You are responsible for the shipping costs of returning your item. Shipping costs are non-refundable.
If you receive a refund, the cost of return shipping from the return points to our warehouse will be deducted from your refund.
You must use a trackable shipping service, as we do not guarantee receipt of your returned item if you do not.

Refunds

Once your return is received, we will notify you that we have received the item and whether your refund has been approved or rejected after inspection.
If approved, your refund will be processed, and a credit will be applied to your original payment method. Refunds typically take up to 10 business days to be credited.

Late or Missing Refunds

If you haven’t received a refund, check your bank account again, then contact your credit card company and your bank, as there may be processing time before the refund is posted.
If you’ve done all of this and still haven’t received your refund, please email us or contact our customer support team.

Exchanges

We only replace items if they are defective or damaged. To exchange an item, send us an email at peacestartup623@gmail.com and send your item to one of the provided addresses.

No Refunds

Refunds will not be provided in the following circumstances:

a) When courier tracking shows the order was delivered.

b) If the goods are lost or damaged due to customer responsibility, such as providing incorrect order information.

c) If the reason your item is lost or damaged in transit is beyond our control.

d) For items that have already been returned/exchanged once.

e) For any products that have not been applied for and confirmed, or do not meet the conditions for a refund.